Nothing published yet.

We could fill this page tomorrow with articles about digital transformation and you would be able to tell. Instead here is the list of what we are writing, all of it about work we have actually done.

In progress

What we are writing.

What an AI receptionist actually does on a call

The four things it gets wrong when nobody tells it not to, and what happens to the customer each time.

The real monthly cost of a phone assistant

Every line of the bill, including the ones vendors put in a footnote, at the volume a small contractor does.

Recording calls without breaking the law

Consent rules vary by state and the fix is one sentence at the start of the call. Worth knowing before you switch anything on.

When the cheap answering service is the right answer

There is a version of this problem that costs thirty dollars a month to solve. Here is how to tell whether yours is that version.

If one of these is the question you are sitting with, tell us which and we will write that one next. You will get it before it is published.